Cisco CP-7960G Full English Product Description

Listing Title

Cisco CP-7960G Unified 6-Line Executive IP Desk Phone (SCCP / SIP / MGCP Multi-Protocol), Large Pixel-Based Monochrome Graphical LCD Display, Dual 10/100BASE-TX Fast Ethernet Integrated Switch Ports for PC Passthrough, Dual Power Compatibility (Legacy Cisco Pre-Standard Inline Power + IEEE 802.3af PoE), Full-Duplex Echo-Canceling Hands-Free Speakerphone, Six Programmable Tricolor BLF Line/Feature Keys, Dedicated Independent Hard Keys (Messages, Directories, Settings, Services, Help), Built-In RJ9 Headset Port, HAC Hearing-Aid Compatible Handset, Matte Charcoal Black ABS Chassis, Adjustable Multi-Angle Desktop Foot Stand, Wall Mountable, Compatible with CP-7914 Expansion Modules, Ideal for Executives, Department Managers, Receptionists and High-Traffic Multi-Line Enterprise VoIP DeploymentsCisco

Full Commercial Overview

The Cisco CP-7960G is a flagship full-featured six-line enterprise executive IP phone within the original Cisco Unified IP Phone 7900 Series portfolio, engineered for managers, executives, front-desk receptionists and staff handling high daily call volumes requiring multiple independent directory numbers, BLF presence monitoring and expandable line capacity via auxiliary expansion modulesCisco. It is the high-line counterpart to the two-line CP-7940G, offering double the programmable line keys and native compatibility with Cisco IP Phone Expansion Module 7914 to scale line appearances and speed dial shortcuts.

This phone supports three native VoIP signaling protocols for broad deployment flexibility: proprietary SCCP (Skinny Client Control Protocol) for Cisco Unified CallManager / CUCM on-premises deployments, open standard SIP v2 for third-party SIP PBX systems and Cisco Unified SRST disaster recovery fallback gateways, plus MGCP for media gateway-managed telephony environmentsROC Teleco....

Core Hardware & Feature Differentiators vs Other 7900 Series Models

1. Six programmable tricolor BLF line/feature keys: Supports up to six independent directory numbers, multi-call handling and real-time BLF presence monitoring for co-worker extensions; a major upgrade over the two-line CP-7940G and single-line entry-level 7911G/7912G variantsbaynetwork....
2. CP-7914 expansion module compatibility: Supports one or two external 14-button expansion modules to add 14/28 additional programmable line/speed dial keys for receptionist and high-volume user workflowsCisco.
3. Triple multi-protocol stack (SCCP/SIP/MGCP): Wider protocol interoperability than single or dual-protocol entry-level 790X models.
4. Dual integrated 10/100 Fast Ethernet switch ports: Separate LAN uplink and PC access port to daisy-chain cubicle desktop PCs without extra wall network jacks.
5. True full-duplex echo-canceling hands-free speakerphone: Equipped with integrated microphone for two-way conference calls, unlike the monitor-only speaker on low-tier CP-7906G and earlier basic phones.
6. Built-in dedicated RJ9 headset port: Native wired headset support without separate adapter hardware, absent from entry-level single-line 7912G models.
7. Dual PoE power compatibility: Works seamlessly with legacy Cisco pre-standard inline power and official IEEE 802.3af PoE switches, compatible with mixed-generation corporate network infrastructure.

The unit features a scratch-resistant matte charcoal black recyclable ABS plastic chassis. It ships with an adjustable foldable desktop foot stand for customizable LCD viewing angles; the foot stand can be fully detached for vertical wall mounting via pre-molded rear chassis cutouts (no separate wall-mount bracket required).

The CP-7960G reached official End-of-Sale (EoS) status many years ago; only limited critical security vulnerability and bug-fix maintenance support remains active, with no new feature firmware releases planned. Remote bulk provisioning, unattended mass firmware upgrades and centralized device monitoring are fully supported via TFTP auto-provisioning servers and embedded HTTPS web administration portal, fully compatible with Cisco CallManager 3.3 and later CUCM/CUCM Express releases, as well as Cisco Unified SRST fallback voice gatewaysCisco.

Hardware & Physical Design Architecture

1. Chassis & Mounting Options

• Form factor: Low-profile desktop body equipped with an adjustable foldable foot stand for customizable ergonomic LCD viewing angles; foot stand can be fully removed for vertical wall mounting via keyed integrated rear chassis cutouts.
• Chassis material: Matte charcoal black rigid recyclable polycarbonate ABS plastic, scratch-resistant for daily shared office workspace usage.
• Physical Dimensions (H × W × D, excluding handset): 203.2mm × 266.7mm × 152.4mm (8 × 10.5 × 6 inches).
• Total Unit Weight (including standard coiled handset): Approximately 1.6 kg (3.5 lbs).
• Operating Environment (Indoor Use Only): Operating Temperature: 0°C ~ +40°C (32°F ~ 104°F) Storage Temperature: -10°C ~ +60°C (14°F ~ 140°F) Operating Humidity: 10% – 95% non-condensing Storage Humidity: 10% – 95% non-condensingCisco

2. Key Layout, LCD Display & Control Hardware

The CP-7960G integrates a large pixel-based monochrome graphical LCD paired with six vertical programmable BLF line keys, dedicated independent function hard keys and streamlined tactile controls optimized for high-volume multi-line executive and receptionist workflows:

1. Large pixel-based monochrome graphical LCD display: High-resolution screen supporting visual Caller ID name/number, real-time call timers, local call history logs, XML visual enterprise application rendering, system menu navigation, date/time clock, multi-line status indicators and voicemail MWI alert notificationsCisco.
2. Six vertical tricolor LED illuminated programmable BLF line/feature keys: Visual real-time line state signaling for six independent DNs (solid green = idle line; solid red = active/held call; flashing red = incoming ringing call); keys support BLF presence monitoring for shared extensions or colleague line status tracking.
3. Five independent dedicated one-touch fixed function hard keys: Messages, Directories, Settings, Services, Help, providing instant access to core phone features without navigating multi-layer softkey menusCisco.
4. Standard 12-key tactile numeric dial pad (0–9, *, #) with rounded tactile keys compliant with ADA global accessibility standards for easy dialing in busy office environments.
5. Four context-sensitive dynamic softkeys positioned directly below the LCD screen, dynamically mapped to real-time on-screen menu options for call transfer, three-way conference, speed dial management and advanced call feature configuration.
6. Central five-way directional navigation rocker with integrated select button for scrolling contact directories, call logs and device configuration menus.
7. Auxiliary dedicated control keys: Volume Up/Down rocker (adjustable decibel tuning for handset receiver, speakerphone and ringtone output), Redial shortcut key, End Call key, dedicated Mute hard key with status LED, dedicated Speakerphone hard key with status LED.
8. Vertical red Message Waiting Indicator (MWI) LED on the top chassis edge to notify users of unheard voicemail messages, with persistent steady red illumination until voicemail portal retrieval.
9. Built-in full-duplex echo-canceling hands-free speakerphone with integrated microphone for two-way conference audio; dedicated RJ9 modular analog headset jack integrated on the chassis for permanent wired headset connections during long-duration private calls.

3. Audio Subsystem & Supported Voice Codecs

• Ergonomic analog coiled handset with noise-isolating receiver, certified HAC (Hearing-Aid Compatible) to meet TIA 810A and ADA global accessibility standards for users wearing hearing assistive devices; supports magnetic coupling with approved hearing aids.
• Full-duplex echo-canceling hands-free speakerphone with integrated microphone, optimized for clear two-way conference call audio, with automatic acoustic feedback suppression and background noise reduction.
• Dedicated RJ9 modular analog headset port supporting all standard wired office headsets for long-duration private calls.
• Supported voice audio encode/decode codecs for SCCP/SIP/MGCP media streams: G.711a-law, G.711mu-law, G.729a, G.729AB low-bitrate codecbaynetwork....
• Voice quality optimization features: Voice Activity Detection (VAD), Comfort Noise Generation (CNG), silence suppression, error concealment to eliminate artificial silent line background noise during idle call periods.

Network, Power & Hardware Interfaces

1. Dual 10/100BASE-TX Fast Ethernet Switched RJ45 Ports

Two auto-sensing 10/100Mbps Fast Ethernet ports with integrated mini internal network switch, enabling seamless daisy-chaining of desktop PCs without additional wall-mounted network jacks, reducing office cabling infrastructure costs:

• Primary WAN Network Port (labeled “10/100 SW”): Connects the IP phone to corporate LAN switches, VoIP gateways or CUCM voice servers for SCCP/SIP/MGCP call control signaling and RTP voice media data streams.
• Secondary PC Access Port (labeled “10/100 PC”): Provides direct Fast Ethernet wired network connectivity for attached laptops, desktop workstations or POS terminals routed through the phone’s integrated switchCisco.

Supported networking standards: IPv4 addressing only (DHCP dynamic IP assignment or static manual IP configuration), Cisco Discovery Protocol (CDP), LLDP device discovery, 802.1Q voice VLAN tagging, 802.1p Layer 2 QoS traffic prioritization, DSCP differentiated services marking, STUN NAT traversal for remote branch office deployments, SNTP network time synchronization, native support for Cisco Unified SRST SIP fallback registration for WAN connectivity failure disaster recovery.

2. Dual Power Supply Options (Pre-Standard / IEEE 802.3af PoE Primary Power)

1. Native dual-compatibility Power over Ethernet support (primary power source): Compatible with both legacy Cisco pre-standard inline power and official IEEE 802.3af PoE network switches, enabling centralized network power management for standard office cubicle deployments. Input rating: 48V DC PoE power input from all compliant Cisco Catalyst PoE switches.
2. Optional external 48V DC universal AC-to-DC power cube (sold separately) for non-PoE network environments lacking PoE-enabled switches; regional country-specific AC power cords available as separate accessories.

3. Rear Panel Physical Interfaces

1. RJ11 modular handset jack for connecting the coiled handset cord
2. Dual RJ45 10/100 Fast Ethernet PoE switched ports (Network uplink + PC access port)
3. Dedicated RJ9 analog headset audio jack
4. DC 48V auxiliary power input jack for optional external AC power adapter
5. Recessed pinhole password-protected factory reset button to restore all device firmware and configuration settings to factory default values
6. Expansion module dedicated connector port for attaching one or two CP-7914 14-button line expansion modules

Core Telephony Feature Set

All calling and device configuration functions are provisioned via CUCM / Cisco Unified SRST / third-party SIP PBX auto-provisioning templates; routine call operations are triggered via dedicated independent function keys, LCD softkey navigation or dedicated physical Hold, Mute, Speakerphone and Volume keys:

1. Six-Line Multi-Call Handling Supports six independent directory number (DN) line registrations with multi-call-per-line appearance, enabling multiple concurrent active calls on each office line plus native call waiting functionality. Call hold, consultative call transfer and three-way ad-hoc audio conference calls are accessed via LCD softkey menus. Supports call swap between multiple active calls, automatic last-number redial via dedicated Redial key. Six vertical line keys support BLF presence monitoring for multi-user shared front-office auxiliary voice lines. SCCP mode supports Cisco Unified Video Advantage video calling (video features unavailable under SIP/MGCP signaling modes).
2. Caller ID & Personalization Features Visual Caller ID name/number displayed on the large monochrome LCD screen; adjustable ringtone volume and multiple selectable distinct ringtone tone options, customizable unique ring alert patterns for internal vs external incoming calls. Local device configuration menu accessible via dedicated Settings hard key for volume, ringtone and network parameter adjustments. Multiple configurable local speed dial numbers programmed via CUCM server-side settings or local phone menus. Multi-language menu support for over 20 global languages, supporting XML-based localized application rendering.
3. Executive & Receptionist Workplace Calling Functions One-touch redial via dedicated physical key, persistent MWI voicemail indicator via LCD screen pop-up alerts and top chassis MWI LED, call forward all/busy/no answer routing rules configurable via CUCM/SIP PBX server-side settings, call park and call pickup functionality, intercom auto-answer calling for cross-department internal staff coordination, toll bar call blocking override support for authorized emergency outbound calling, Extension Mobility (EM) user profile roaming support for shared office workstations, expansion module-supported bulk speed dial and shared line monitoring.
4. Local Call Log Storage Onboard persistent flash memory storage for dialed outgoing calls, received answered calls and missed incoming calls; call history data fully viewable via the phone’s large graphical LCD screen or embedded web administration portal.
5. Voicemail MWI Integration Native Message Waiting Indicator (MWI) notification delivered via SCCP/SIP/MGCP SUBSCRIBE/NOTIFY messaging; visual pop-up LCD screen alerts plus steady red chassis MWI LED illumination notify users of unheard voicemail messages, with voicemail portal retrieval accessible via dedicated Messages one-touch hard key.
6. Supported Security Call Features Anonymous incoming call rejection, outbound caller ID blocking configurable via PBX/server-side settings, end-to-end encrypted SCCP/SIP/MGCP call control signaling (TLS) and encrypted voice media streams (SRTP AES encryption) for secure confidential office voice communications.

Security & Remote Device Management Capabilities

1. End-to-End Encrypted Voice & Signaling Communications TLS transport layer encryption for all SCCP/SIP/MGCP call setup and control signaling; SRTP AES encrypted RTP voice media data streams to prevent unauthorized wired or wireless call audio interception on shared corporate office network infrastructures.
2. Multi-Tier Access Permission Controls Separate administrator and end-user access privilege levels protected by unique alphanumeric authentication passwords; password-locked factory reset function to block unauthorized wiping of shared office line registrations, speed dial configuration data and network provisioning parameters.
3. Centralized Auto-Provisioning & Unattended Firmware Upgrades Fully unattended remote bulk firmware upgrades pushed via TFTP secure auto-provisioning servers, fully compatible with CUCM, CUCM Express and Cisco Unified SRST SIP fallback voice gateways. Embedded HTTPS web-based local administration portal for on-site device configuration and real-time six-line registration status monitoring.
4. System Monitoring & Built-In Network Diagnostics Real-time device status tracking available via CUCM / Cisco Unified SRST management consoles, including online/offline LAN connectivity status, six-line SCCP/SIP/MGCP registration state, active call session auditing and centralized syslog event logging for complete office network telephony audit trails; integrated built-in ping diagnostic tool for local LAN connectivity troubleshooting.

Environmental & Regulatory Compliance Certifications

• Regulatory EMI/EMC: FCC Part 15 Class B electromagnetic interference compliance, CE marking per EU EMC directive, AS/NZS CISPR22 Class B certification, ICES-003 Class B, VCCI Class B.
• Safety certifications: UL / C-UL 60950 Second Edition electrical safety certification, EN 60950 Second Edition (including A11 and A12), IEC 60950 Second Edition, CSA C22.2 No. 60950, AS/NZS 60950, GB4943 China national electrical safety standard.
• Telecom regulatory approvals: FCC Part 68 telecom terminal device certification, TIA 810A HAC hearing aid compatibility standard.
• Memory architecture: 8MB flash memory for persistent firmware, speed dial and network configuration storage; 32MB SDRAM runtime memory for SCCP/SIP/MGCP call processing and network stack operation.
• Lifecycle Status: Long-discontinued End-of-Sale (EoS); limited critical security/bug maintenance support only, no new feature firmware development.
• Warranty: Standard one-year limited Cisco hardware warranty for commercial office, retail, hospitality and small business end-user deployments.

Key Specification Bullet Points

• Model Number: Cisco CP-7960G (Matte Charcoal Black Six-Line Executive Unified IP Phone; No alternate white chassis variant available)
• Device Type: Flagship Full-Featured Six-Line Executive Unified IP VoIP Desk Phone (Triple Native SCCP / SIP / MGCP Multi-Protocol), Large Pixel-Based Monochrome Graphical LCD Display, Dual 10/100BASE-TX Fast Ethernet Integrated Switch Ports for PC Passthrough, Full-Duplex Two-Way Echo-Canceling Hands-Free Speakerphone, Built-In Dedicated RJ9 Headset Port, CP-7914 Expansion Module Compatible
• Supported Telephony Protocols: SCCP (Skinny Client Control Protocol) Primary for Cisco CUCM / UCME (supports Cisco Unified Video Advantage); SIP v2 Open Standard for Third-Party SIP PBX / Cisco Unified SRST Fallback; MGCP Media Gateway Control Protocol
• Supported Voice Audio Codecs: G.711a / G.711u, G.729a, G.729AB Low Bitrate Codec
• Display: Large Pixel-Based Monochrome Graphical LCD Screen; Adjustable Contrast, Multi-Language Global Menu Support, XML Enterprise Application Rendering
• Fixed Hardware Function Keys: Six Programmable Tricolor BLF Line/Feature Keys, Five Independent Dedicated Hard Keys (Messages, Directories, Settings, Services, Help), Dedicated Hold, Redial, Transfer, Conference, Mute, Speakerphone Hard Keys; Four Dynamic LCD Context Softkeys, Five-Way Navigation Rocker, Standard ADA-Compliant 12-Key Numeric Dial Pad
• Audio Features: HAC Hearing-Aid Compatible Handset Receiver, Full-Duplex Echo-Canceling Two-Way Hands-Free Speakerphone, Built-In Dedicated RJ9 Headset Port, VAD Voice Activity Detection, CNG Comfort Noise Generation, Silence Suppression & Error Concealment
• Physical Interfaces: 1 x RJ11 Handset Port, Dual 10/100BASE-TX RJ45 Fast Ethernet Switched PoE Ports (Network Uplink + PC Access Port), Dedicated RJ9 Headset Jack, CP-7914 Expansion Module Connector, 48V DC Aux Power Input Jack, Password-Protected Factory Reset Pinhole
• Power Specifications: Dual Compatibility Power Source (Legacy Cisco Pre-Standard Inline Power + IEEE 802.3af PoE Primary Power); Optional Separate 48V DC Universal AC Power Cube (Sold Separately)
• Mounting Method: Adjustable foldable desktop foot stand as standard; Wall mountable via keyed integrated rear chassis cutouts (No separate wall-mount accessory kit required)
• Supported QoS & Networking Features: IPv4 DHCP/Static IP Assignment, CDP / LLDP Device Discovery, 802.1Q Voice VLAN Tagging, 802.1p Layer 2 QoS Prioritization, DSCP Differentiated Services Marking, STUN NAT Traversal, SNTP Network Time Synchronization, Cisco Unified SRST Dual SIP Registration Support
• Security Features: TLS Encrypted SCCP/SIP/MGCP Call Signaling, SRTP AES Encrypted Voice Media Streams, Dual-Level Admin/User Password Access Control, Password-Locked Factory Reset, Embedded HTTPS Web Administration Interface
• Core Telephony Call Features: Six Independent SIP/SCCP/MGCP Line Registrations with BLF Presence Monitoring, Multi-Call-Per-Line Appearance, Supports Multiple Concurrent Calls + Call Waiting, Softkey-Accessible Hold / Redial / Transfer / Conference Functions, Full-Duplex Two-Way Hands-Free Speakerphone, Built-In Headset Support, SCCP-Exclusive Cisco Unified Video Advantage Video Calling, LCD Pop-Up MWI Voicemail Message Waiting Alerts, Anonymous Call Rejection, Outbound Caller ID Blocking, Call Forward All/Busy/No Answer, Call Park & Call Pickup, Intercom Auto-Answer Calling, Extension Mobility (EM) User Profile Roaming, CP-7914 Expansion Module Support for Extra Line/Speed Dial Keys, Local Programmable Speed Dials, Local Call History Log Storage, XML LDAP Corporate Directory Lookup, XML Hosted Enterprise Application Rendering, Multi-Language Global Menu Support
• Management Tools: TFTP Secure Remote Auto-Provisioning, Unattended Bulk Remote Firmware Upgrades, Embedded Web-Based Local Admin Portal, CUCM / Third-Party SIP PBX Centralized Device Monitoring, Syslog Event Logging, Built-In Ping Network Diagnostic Tool
• Target Deployment Scenarios: Corporate executive office workstations, department manager multi-line desks, front-office receptionist high-traffic stations, retail store management back-office desks, multi-line administrative VoIP environments requiring six independent multi-call lines, BLF colleague presence monitoring, desktop PC passthrough network capability, permanent wired headset support, expandable line capacity via CP-7914 expansion modules and SCCP video calling compatibility
• Lifecycle Status: Long-discontinued End-of-Sale (EoS); limited critical security/bug maintenance support only, no new feature firmware development
• Warranty: One-year limited Cisco hardware warranty

Model Quick Reference

• CP-7960G is the flagship six-line multi-protocol executive IP phone of the Cisco Unified IP Phone 7900 Series, supporting native SCCP (with video calling), open SIP and MGCP protocols, purpose-built for executives, department managers and front-desk receptionists with high daily multi-line call volumes, featuring six programmable tricolor BLF line keys, large monochrome graphical LCD, full two-way hands-free speakerphone, integrated dual-port Fast Ethernet switch for desktop PC daisy-chaining, native dedicated headset jack support and CP-7914 expansion module compatibility for scalable line capacity.
• Core positioning: Flagship full-featured six-line enterprise executive VoIP endpoint with large pixel-based monochrome graphical LCD screen, differentiated from entry-level single-line 7900 models (CP-7911G / 7912G) and mid-tier two-line CP-7940G by three critical hardware upgrades: six programmable tricolor BLF line keys supporting six independent DNs, native CP-7914 expansion module compatibility for additional programmable keys, triple multi-protocol stack (SCCP/SIP/MGCP) for maximum third-party gateway and PBX interoperability.
• Key internal series differentiation vs other 7900 series models:
  1. CP-7902G / CP-7905G / CP-7906G: Single line, monitor-only one-way speaker (no hands-free calling), single Ethernet port only (no PC passthrough), limited narrowband codecs only, no graphical LCD (7902G)
  2. CP-7911G / CP-7912G: Single line, basic full two-way narrowband hands-free speakerphone, dual Fast Ethernet switch ports for PC passthrough, smaller low-resolution monochrome LCD screen, no dedicated independent Messages/Directories/Settings hard keys
  3. CP-7940G: Two independent multi-call lines with BLF presence monitoring, SCCP/SIP/MGCP multi-protocol support, full two-way narrowband hands-free speakerphone, dual Fast Ethernet switch ports, medium-size monochrome LCD, no expansion module compatibility
  4. CP-7960G: Six independent multi-call lines with tricolor backlit BLF presence monitoring, triple SCCP/SIP/MGCP multi-protocol support, full two-way narrowband hands-free speakerphone, dual Fast Ethernet switch ports, large monochrome graphical LCD, five dedicated independent function hard keys, full CP-7914 expansion module compatibility
  5. CP-7941G / 7942G / 7945G: Two-line upgraded variants with backlit grayscale/color LCD, wideband G.722 audio, factory pre-installed security certificates, Gigabit Ethernet (7945G)
  6. CP-7961G / 7962G / 7965G: Six-line upgraded successors to the CP-7960G, equipped with backlit grayscale/color LCD, native wideband HD audio, enhanced security and optional Gigabit Ethernet ports
• Primary deployment advantage: Flagship scalable six-line executive and receptionist VoIP solution balancing full enterprise telephony functionality, six-line BLF colleague presence monitoring capability, true two-way hands-free conference calling functionality, integrated Fast Ethernet switch eliminating extra wall network jacks for cubicle PCs, native dedicated headset port for long-duration private calls, triple-protocol compatibility supporting on-prem CUCM (with video calling), Cisco Unified SRST SIP fallback disaster recovery and third-party MGCP media gateway deployments, dual pre-standard/standard PoE power compatibility for mixed-generation corporate switches, large graphical monochrome LCD screen with multi-language XML application support, expandable line capacity via CP-7914 auxiliary expansion modules, flexible desktop or wall mounting and centralized remote mass provisioning and firmware upgrade management for multi-branch enterprise executive and front-desk reception deployments.